| VOLUNTEER WITH US

Commitment: 1-2 clinic nights/month (2-3 clinic nights/month at CHA)
Eligibility: MS III or higher, DEN-2 or higher, PA-S2
Clinic Sites: All clinic sites

The senior clinician is a member of the clinical team, along with the junior clinician and attending. His/her role is to provide high quality, patient-centered, primary care services. In addition to evaluating patients, the senior clinician will be paired with a junior clinician for mentorship. Over the week s/he will be expected to stay in contact with the attending to discuss any follow-up, lab results, etc. and decide appropriate steps to take with the patient. S/he is also responsible for learning how to use the MGH OnCall/LMR and Apprentice tools (IMA, Chelsea, andRevere), RedCAP (BIDMC), the EPIC EMR system, and/or the OMR system (BIDMC). S/he will work with the resource center to help connect patients with social services (all sites) and coordinate bridging to a permanent primary care provider (IMA and BIDMC).

Commitment: Variable, usually 1clinic night/month + administrative duties
Eligibility: Returning volunteers
Clinic Sites: All clinic sites

Senior Directors direct clinic sessions, assign patients to teams, make announcements, manage clinic flow, help coordinate clinic teaching and send clinic debrief emails. S/he will direct site board meetings, develop meeting agendas, coordinate meetings, take and send out meeting minutes. S/he is responsible for follow-up on necessary action items from board meetings or clinic debriefs. S/he will act as a liaison to one or two subcommittees, assisting committee  and board members as needed. The senior director may represent CCC at academic conferences and presentations, including orientation for new volunteers. Assist with  coordinating submissions to academic conferences. Coordinate the development of an annual report of CCC activities, patient care, and subcommittee projects.

Note: Senior directors can concurrently serve as senior clinicians

Commitment: 1 clinic night/month
Eligibility: Any clinical student
Clinic Sites: Chelsea and Nashua

Mental Health Clinicians (MHCs) are students who work alongside psychiatry residents at MGH Chelsea and NSJ to provide mental health care to patients. At Chelsea, proficiency in Spanish is recommended, but not required.

Commitment: 1-2 clinic nights/month
Eligibility: MSI or MSII, DEN-1 Nurse Practitioner Students, PA Students
Clinic Sites: CHA, BIDMC, IMA, Revere

The junior clinician is a member of the clinical team along with a senior clinician and an attending. His/her role is to assist the clinical team in providing high quality, patient-centered, primary care services to each patient. On each night of CCC clinic operation, the junior clinician will be assigned patients to accompany throughout the entire CCC experience, from the waiting room all the way through to the patient check-out at the end of the visit. The junior student is responsible for measuring vital signs, taking the history, and assisting with any other tasks that s/he is comfortable with learning. At the CHA site, junior clinicians will also be responsible for assisting with group visit activities and curricula.

Commitment: 1 clinic night/month; 1 follow-up meeting/month; outreach work as needed; (for Cambridge) 1 education OR clinic night/month + 2 meetings/month
Eligibility: Any clinical student
Clinic Sites: Chelsea, Nashua, BHCHP

Integrated Clinicians (IC) duties in clinic include taking patients’ vital signs, interviewing patients for elements of the medical and social history, conducting an intake survey, screening for patients’ social services needs, and making social services “referrals” to local community organizations. Outside of clinic, ICs meet in small teams to make follow-up phone calls to their patients. The aim of follow-up phone calls is to strengthen clinical and social care as well as to provide motivational support and information to patients.

Commitment: 1 clinic night/month
Eligibility: Any clinical student
Clinic Sites: Chelsea and Nashua

Mental Health Clinicians (MHCs) are students who work alongside psychiatry residents at MGH Chelsea and NSJ to provide mental health care to patients. At Chelsea, proficiency in Spanish is recommended, but not required.

Commitment: 1 clinic night/week every 3-4 weeks
Eligibility: All welcome
Clinic Sites: IMA, Revere, BIDMC

The role of the Administrative Manager is to maintain the practice’s flow each clinic night, functionally acting as the “junior director” for the shift. S/he arrives to clinic early and works with the senior director to ensure that all patients for the evening have been assigned to clinical teams and that the online tracking spreadsheet has been updated to reflect these assignments. S/he tracks patient arrival times, hands off the chart to the clinical teams as the patients are ready to be seen, and monitors their progress through the clinic flow on the online tracking spreadsheet. S/he consults closely with the senior director to ensure that the flow of events is properly occurring each clinic night.

At IMA, Administrative Managers also work with the administrative front desk staff to ensure that all the charts have been printed out and prepared properly for the evening.

At Revere, administration managers are expected to arrive about 5-10 minutes early to clinic (like all volunteers) and are critical for coordinating the clinic flow. Additionally, Revere volunteers will be offered the opportunity to join the clinical team to observe and participate in the oral presentation made to the attending physician, Dr.Yousif, and then to shadow Dr. Yousif’s visit with one of the patient’s that evening. The goal of this position is to offer shadowing experience and broader clinical exposure to non-clinical students, including undergraduates.

At BIDMC, the Administrative Manager will also work with senior directors and the operations committee to measure operational efficiency and develop projects to improve clinic flow. In addition, they will assist the patient recruitment committee in collecting appointment outcome data and calling prospective patients to offer clinic appointments.

Commitment: 1 clinic night/week every 3-4 weeks
Eligibility: All welcome
Clinic Sites: IMA, Revere

At IMA, Resource managers care for patients holistically by providing them with social services and helping them find a primary care provider who meets their needs. Resource managers have the opportunity to witness a patient-doctor encounter and administer social services afterwards. Furthermore, they can perform research on the wealth of clinical data that has been collected over the years.

At Revere, the Resource Manager will work with patient families and the clinical teams to identify potential resources and referrals for the patients. This position may also work on projects with the CCC Umbrella and Resource team.