Volunteer With Us

Crimson Care offers an opportunity for students to practice clinical skills, develop research projects, deliver social services and innovate clinic operations. We currently have over 300 volunteers ranging from Medical, Dental and Undergraduate students from Harvard to Nurse Practitioner and Physician Assistant Students from Massachusetts General Hospital Institute from Health Professions. With a diverse array of roles and positions, volunteering with CCC is a fun and rewarding experience that fosters personal growth and opportunity to make a difference in our community.

Available Positions

Learn about the various volunteer positions available and how to get involved with CCC.

Summer 2019 Applications are now closed. Please check back in August for our Fall ’19 – Spring ’20 application.
  • Senior Directors

    Commitment: Variable, usually 1 clinic night/month + administrative duties
    Eligibility: Returning volunteers
    Clinic Sites: All clinic sites

    Senior Directors direct clinic sessions, assign patients to teams, make announcements, manage clinic flow, help coordinate clinic teaching and send clinic debrief emails. S/he will direct site board meetings, develop meeting agendas, coordinate meetings, take and send out meeting minutes.  S/he is responsible for follow-up on necessary action items from board meetings or clinic debriefs.  S/he will act as a liaison to one or two subcommittees, assisting committee and board members as needed.  The senior director may represent CCC at academic conferences and presentations, including orientation for new volunteers.  Assist with coordinating submissions to academic conferences.  Coordinate the development of an annual report of CCC activities, patient care, and subcommittee projects.  

    Note: Senior directors can concurrently serve as senior clinicians

  • Senior Clinician

    Commitment: 1-2 clinic nights/month (2-3 clinic nights/month at CHA)
    Eligibility: MS III or higher, DEN-2 or higher, PA-S2
    Clinic Sites: All clinic sites

    The senior clinician is a member of the clinical team, along with the junior clinician and attending. His/her role is to provide high quality, patient-centered, primary care services. In addition to evaluating patients, the senior student will be paired with a junior clinician for mentorship. Over the week s/he will be expected to stay in contact with the attending to discuss any follow-up, lab results, etc. and decide appropriate steps to take with the patient. S/he is also responsible for learning how to use the MGH OnCall/LMR and Apprentice tools (IMA, Chelsea, and Revere), RedCAP (BIDMC), the EPIC EMR system, and/or the OMR system (BIDMC).  S/he will work with the resource center to help connect patients with social services (all sites) and coordinate bridging to a permanent primary care provider (IMA and BIDMC).

  • Junior Clinician/Integrated Clinician

    Commitment: 1-2 clinic nights/month
    Eligibility: MSI or MSII, DEN-1 Nurse Practitioner Students, PA Students
    Clinic Sites: CHA, IMA, Revere, BIDMC

    The junior clinician is a member of the clinical team along with a senior clinician and an attending. His/her role is to assist the clinical team in providing high quality, patient-centered, primary care services to each patient. On each night of CCC clinic operation, the junior clinician will be assigned patients to accompany throughout the entire CCC experience, from the waiting room all the way through to the patient check-out at the end of the visit. The junior student is responsible for measuring vital signs, taking the history, and assisting with any other tasks that s/he is comfortable with learning. At the CHA site, Junior Clinicians will also be responsible for assisting with group visit activities and curricula.

    Commitment: 1 clinic night/month; 1 follow-up meeting/month; outreach work as needed; (for Cambridge) 1 education OR clinic night/month + 2 meetings/month
    Eligibility: All Clinical students

    Clinic Sites: Chelsea, Nashua, BHCHP

    Integrated Clinicians (IC) duties in clinic include taking patients’ vital signs, interviewing patients for elements of the medical and social history, conducting an intake survey, screening for patients’ social services needs, and making social services “referrals” to local community organizations. Outside of clinic, ICs meet in small teams to make follow-up phone calls to their patients.  The aim of follow-up phone calls is to strengthen clinical and social care as well as to provide motivational support and information to patients.

  • Mental Health Clinician

    Commitment: 1 clinic night/month
    Eligibility: Any clinical student
    Clinic Sites: Chelsea and Nashua

    Mental Health Clinicians (MHCs) are students who work alongside psychiatry residents at MGH Chelsea and NSJ to provide mental health care to patients. At Chelsea, proficiency in Spanish is recommended, but not required.

  • Research

    Commitment: 1 clinic night every 3 weeks; 2-4 hr/week of research; 1 committee meeting/month
    Eligibility: All welcome
    Clinic Sites: All clinic sites (except for IMA)

    The CCC Research Committee is responsible for designing and implementing investigative, descriptive, and quality improvement research at all CCC clinics. Research Associates (RAs) are integral in helping develop a research agenda for CCC to understand the patient population we serve and the quality of care that they receive. RAs come to clinic to collect and analyze clinical and demographic data by conducting chart reviews and intake survey reviews. RAs have a great opportunity to develop their own research ideas and implement their own projects in quality improvement.

    All volunteers participating in research will be required to attend a research Seminar at the start of their research term.

    Additional site-dependent responsibilities include carrying out initiatives to assess patient satisfaction with the care provided by CCC, producing quality improvement report cards on student clinician performance, and shadowing clinical teams. Finally, RAs are instrumental in the analysis and presentation of data at local and national conferences and publication of manuscripts. This position will provide students with skills in survey design, survey research, primary data collection, data management, research study design, quality assurance, and results presentation.

  • Social Services

    Commitment: Board meetings, trainings, and outreach work as needed
    Eligibility: All welcome
    Clinic Site: CHA, Chelsea

    The Social Services team is dedicated to addressing the social determinants of our patient’s health. The social services committee supports clinicians in making referrals to community resources like heating assistance, food pantries, and ESL classes. We are looking for committee members to provide leadership in 1) training and supporting clinicians in their resource advocate roles 2) helping manage an ongoing assessment of our services, and 3) building relationships with community organizations.

  • Operations

    Commitment: 1 clinic night per month (serving as a clinician on that night counts), committee meetings 2x/semester, about 1-2 hours of committee work per week
    Eligibility: All welcome
    Clinic Sites: CHA, BIDMC, Chelsea

    The Clinic Operations Committee consists of medical and/or undergraduate students who work to optimize the flow of clinic. They are responsible for designing, implementing, and assessing innovative operations and quality improvement projects at various sites with the aims of improving the patient experience.

    Members of Operations at CCC Chelsea, BI, and IMA (as part of the JSRRC) will have the chance to play a major role in spearheading two ongoing operations projects this Fall: 1) CareMessage and 2) Patient Reported Outcome Measures (PROMs). All projects come with opportunities for research including writing/ submission of an IRB, results presentation at local and national conferences, and publication of manuscripts. This committee is ideal for students interested in quality improvement and healthcare management.

    Additionally, Operations members will work closely with leadership to create and implement solutions to any problems that arise in the clinic and community. These problems and solutions may form the basis for additional operations/ research projects, which members are encouraged to pursue.

    CHA Operations:

    • Operations Committee members will play a key role in maintain the practice’s flow each clinic night, functionally setting the tone of clinic, directing flow of patients, and impacting the care of patients. S/he will track patient arrival times, hands off the chart to the clinical teams as the patients are ready to be seen, and monitors their progress through the clinic flow on the online tracking spreadsheet. S/he works closely with the senior director to ensure that the flow of events is properly occurring each clinic night. (For more information – please see the Admin Manager position description)

    Chelsea Operations:

    • Volunteers will have the opportunity to play a major role in leading two projects this Fall: CareMessage which involves designing appropriate material and a sustainable clinic workflow for consenting, adding, and delivering messages to patients on a weekly basis. Tasks would also include monitoring the text messages sent and the feedback received from the texts.
      Patient Reported Outcome Measures (PROMs) At Chelsea and the BI, we plan to implement these iPad-based questionnaires as a screening tool and way to quantitatively assess how patients are doing. This tool is already used and established at CCC-IMA.  Responsibilities for this project include tailoring the questionnaire to the needs of our patient population, collecting weekly data during clinic, managing the data, assessing outcomes, and designing interventions based on the data.

    BIDMC Operations:

    • Operations Committee members will play the role of Admin Manager during clinic sessions (for more information – please see the Admin Manager position description)
    • Volunteers also will have the chance to get involved in two projects this Fall:
    • Analyzing complied clinic patient tracker data to evaluate clinic efficacy and current clinic flow trends. We aim to produce a model to simulate our clinic’s set-up to determine the most efficient distribution of staffers without compromising the educational opportunities in the clinic.
    • Implementing Patient Reported Outcome Measures (PROMS) to monitor patient satisfaction with the clinic (for more information – please see the description above)
  • Administrative Manager

    Commitment: 1 clinic night/week every 3-4 weeks
    Eligibility: All welcome
    Clinic Sites: IMA, Revere, BIDMC

    The role of the Administrative Manager is to maintain the practice’s flow each clinic night, functionally acting as the “junior director” for the shift. S/he arrives to clinic early and works with the senior director to ensure that all patients for the evening have been assigned to clinical teams and that the online tracking spreadsheet has been updated to reflect these assignments. S/he tracks patient arrival times, hands off the chart to the clinical teams as the patients are ready to be seen, and monitors their progress through the clinic flow on the online tracking spreadsheet. S/he consults closely with the senior director to ensure that the flow of events is properly occurring each clinic night.

    At IMA, Administrative Managers also work with the administrative front desk staff to ensure that all the charts have been printed out and prepared properly for the evening.

    At BIDMC, the Administrative Manager will also work with senior directors and the operations committee to measure operational efficiency and develop projects to improve clinic flow. In addition, they will assist the patient recruitment committee in collecting appointment outcome data and calling prospective patients to offer clinic appointments.

    At Revere, administration managers are expected to arrive about 5-10 minutes early to clinic (like all volunteers) and are critical for coordinating the clinic flow. Additionally, Revere volunteers will be offered the opportunity to join the clinical team to observe and participate in the oral presentation made to the attending physician, Dr. Yousif, and then to shadow Dr. Yousif’s visit with one of the patient’s that evening. The goal of this position is to offer shadowing experience and broader clinical exposure to non-clinical students, including undergraduates.

  • Education

    Medical Education Committee

    Commitment: 1-2 meetings/month
    Eligibility: All welcome
    Clinic Sites:

    The student education committee develops the curriculum for training students and oversees the layout and scheduling of pre-clinic didactic and training sessions. Pre-clinic didactics are comprised of lectures on the management of chronic diseases. Committee members will have the opportunity to help design new and innovative teaching forums including journal clubs, skill training sessions, and case conferences. Additionally they will be an integral part of helping to recruit and work with residents and faculty at BIDMC from various fields. Great for students interested in medical education.

    Interprofessional Education Committee

    Commitment: 1-2 meetings/month
    Eligibility: All welcome
    Clinic Sites:

    The IPE committee develops IPE-specific didactics, organizes clinic operations for IPE nights, develops and analyzes IPE survey data, and liaisons with leadership from the many different programs that make up CCC. We have been working on integrating an IPE curriculum across our 7 sites. We expect to publish and present the data collected from this project in the upcoming year, and IPE Chairs may be involved in this.


Thanks to the generous support of our donors, we have served over 3000 patients and have had over 1500 student volunteers. The work we do at The Crimson Care Collaborative would not be possible without the generous support of donors like you. Donations of any size can help us continue to make a difference in our community.

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